Smarthub frequent reboots

[DJSHAMONIX]

They know its there fault , since 24th may every 2hours it goes down , dont let them try blame router or you , the only fault is joining ee , Hub has activated against the device management system , Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT , these 2 log events says it all , ee no ipv6 as there behind , there system cant handle it so when router gets request from any ipv6 device , web request ect it fails , the only way is to claim loss of service and join a service that works , roll on starlink if only it was more affordable.

[DJSHAMONIX]

there is nothing wrong your end , its there end and they know it , out of interest does is reboot at same times ie 20 to the hour every 2 hours? 

[DJSHAMONIX]

[DJSHAMONIX]

Not internet lol , mostly mobile lol its everything but mainly BB  

[XRaySpeX]

@DJSHAMONIX : What exchange are you on?

[DJSHAMONIX]

WHERE my screenshot go , and it doesnt matter what exchange im connected too, the fault lies with EE end of

[DJSHAMONIX]

https://istheservicedown.co.uk/status/ee 

check your self 

[min1300]

See thread below - being reported by others too. Have you heard any update?

I have exact same since beginning of last week. FWIW - i'm 30 years IT pro. Without any further info, my bets are on cab hardware changes....

EE hub reboots every 2 hours - The EE Community

[Leanne_T]

Morning everyone. 

Our support teams are currently investigating this issue so our Customer Care Teams should be aware, if you have called us on 0800 079 8586. 

Did they mention if they've added your details to the support ticket?

If not, please give them a call and they will get this added. 

Thanks.

Leanne.