Mesh WiFi Hub

[Rolystaxi]

I've also just picked a sw10a from ebay and I can't get it to connect to my ee router via wireless or via cable, did you manage to get yours working? 

[Rolystaxi]

Good evening, I've picked up a new smart wifi extender (Sw20A) From ebay  and I can't get it to connect to my smart router either via wireless or wire. I've looked online and there doesn't seem to be much info on it. I've followed all instructions/guides and still can't get it to work. All help is much appreciated. 

[XRaySpeX]

@Rolystaxi : Do you have the white Smart Router? The new white Smart WiFi Plus is intended for the black Smart Hub Plus.

[Rolystaxi]

Hiya, thanks for the reply, yes I have the white router. Is there no way it will connect? Or can I call ee and get a black router? 

[Rolystaxi]

Good evening, I'm trying to find out what the model number is for the black smart hub plus. As I want to use the white smart WiFi plus with it as it doesn't work on my white router. Thanks in advance. 

[XRaySpeX]

Model nos.:

• Smart Hub Plus : SH31B
• Smart WiFi (white) : SW30A

[Rolystaxi]

Afternoon all, I've got the white ee WiFi extender (sw10a) what I want to know is what model number router do I need to ask for to use with this extender. I've read it's possible that I need the SH31B hub. Any help would be much appreciated. 

[XRaySpeX]

@Rolystaxi : Please post images of your router & of the WiFi extender so we can nail down just what you've got.

[Rolystaxi]

I already have the SW10A as I thought it would work with my current EE router but it don't so I'm looking at getting the SH31B as was told thats the router i need to be able to use the SW10A

SW10ASH31B

[XRaySpeX]

Now please post an image of your current EE router.

Where did you get a Smart Hub Plus (SH31B) if it's not yours?

The Smart WiFi (SW10A) is not compatible with the Smart Hub Plus (SH31B). For that router you need the Smart WiFi Plus (SW30A).