18-10-2022 06:58 PM
Why isn't my broadband working .
18-10-2022 07:53 PM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB? How long has this been happening?
What lights are showing on the router?
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
20-10-2022 04:45 PM
Its ok ty the router wasn't reading or connecting so they've sending me a new one ty x
20-10-2022 06:07 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.
20-10-2022 10:33 PM
Yes ty the engineer came out to try and fix and that is what he said . New one on its way I've had no complaints with customer service always helpfully to me I've been with them for years . Hope u have a nice wkend and stay safe to u and ur family . I'm have had bad new got cancer I'm only 64 had my first injection today god did it hurt I'm so sad I may o ly have years left . So stay safe x
21-10-2022 08:08 AM
I'm really sorry to hear this, @orangad98.
I hope you're ok.
Everyone in the community is wishing you a fast and full recovery.
Jon
24-10-2022 10:57 AM
Hi I paid my bill but my broadband still isn’t working
24-10-2022 01:57 PM
09-12-2022 03:44 PM
Need number to call agent as I no longer have ee mobile
09-12-2022 03:46 PM
Is anyone there