The EE Community

WiFi calling failing

Hi, did anyone notice their WiFi calling constantly failing? Nearly every time I call or someone call me the WiFi calling fails and moves to normal signal. So normally my status bar says EE WiFi call but when I get a call it goes back to EE and call ...

Porting within EE.

I have a sole ee account and my partner has a sole ee account.  one of my phones is on her account (and is out of contract) but I want it to be on my account.  if I get a porting code (i.e. get her to get me a porting code), can i then use this code ...

My phone

when i text people it shows my email and wont let me change it to phone number it says error 

Phones not working properly

My name is Norman. We were switched from Plusnet to EE last week. Until then, anybody answering the landline could get somebody else to pick up another of the handsets and join the conversation. Now, only one handset will work at a time. Calling 150 ...

How do I know if I have a sim only plan or contract

How do I know if I have a sim pay as you go or a contract ?Its been a while so have forgotten as I want to leave EE 

Smart 5G Hub - No Upload Speed & Constant Connection Drop Off

Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...

How do I resolve this issue with an iphone ? 

Speed Guarantee (BT to EE)

I’ve recently transferred from BT to EE. I’m on full fibre 500 with minimum guaranteed speed of 425.I’ve tested the speed via multiple means (varied times of day, wired, wireless, multiple devices, multiple websites / apps). The speed is never more t...