How to report broadband fault online

[Jude-Norcliffe]

Storms today have knocked out broadband out too, yellow flashing lights, can't report it as the office is now closed so I guess there is little I can do. This is the third fault in two months, I'm getting alot annoyed by it. It's just not good enough. 

[XRaySpeX]

@Jude-Norcliffe : Text HELP followed by your landline number to 60071 during business hours & EE will investigate & test your BB.

Storms are gonna affect all ISPs.

[Jude-Norcliffe]

We don't have a landline just broadband.

Get Outlook for Android<>

[XRaySpeX]

Then you've no choice but call CS in the A.M.

EE's help reporting method hasn't kept up with its products.

[Mustrum]

@Jude-Norcliffe  you can just text HELP to 60071 and you should get a call back.

See the Contact Page for more info.

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

Broadband - text EE for a call back

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Text HELP to 60071 (charge may apply at your standard rate)

•  We’ll run tests on your connection to find out what’s going on.
•  If you need an engineer, we’ll text you in 15 mins to book a slot.
•  If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 mins to help solve your issue.

Monday to Friday 8am - 9pm

Saturday and Sunday 8am - 8pm

[XRaySpeX]

@Mustrum : Beats me how EE are gonna know whose BB to test. You'll almost certainly be texting from a mobile, not necessarily on EE, not associated with the BB line at issue.

What EE need is a HELP followed by ALID or BBEU or UPRN to 60071.

[Mustrum]

@XRaySpeX  the chances of customers knowing or where to find their ALID or BBEU or UPRN seem slim, unless they phone CS.

Guess they had to do something for those without a landline, so it is just a call back service.

[XRaySpeX]

@Mustrum : Exactly, they ask CS for them when they give up their landline.

Just a call back service? That's not what they are promising in your post.

EE has certainly not thought thro' its provision of no-call help for BB.