Free now tv

[Celeryking]

Same here, although I believe the offer was for six months free.  I cannot get any live TV i,e, BBC News etc I  requested a sky sports package none of which seem to want to load up.  I was told I would need an aerial and the people who turned up from BT said it wasn't necessary.  they charged £30.00 for this privilege,  BT also charged a £30.00 set up and installation fee and yet all of this was performed by myself   I called into the local shop to get my account number as this was required to assist on the phone with this and the account number is wrong.  I was kindly offered to be connected with customer service whilst in the shop and considering I would be five miles away from home thought this a pointless exercise.  This easy crossover from Sky TV is now seeming like a little bit of a bad move.  

[Leanne_T]

Hi @Celeryking 

Thanks for coming here. 

Please get in touch with BT and they will get this looked into further for you. 

Leanne.

[Celeryking]

When I opened the account with EE and part of the reason I went to them was that I didn't have to deal with BT as I was promised EE would deal with them directly for me.  I have been into the EE store today and reliably been informed the package I have is unobtainable as the speed of the broadband could not cope and would I like to upgrade?  For more cost obviously.   Go figure, this old chestnut would raise its ugly head.  I had no previous problems with this and so I would question the initial sale in itself, the technical competence of the staff and the installation of aerial.  Somebody doesn't know the real truth.  .  The assistant advised me to shop around and I was still within my cancellation period and so the search starts again.  

[James_B]

Hi @Celeryking,

The BT Team are best placed to answer any queries about your BT Broadband package.

Please see Contact BT | Call us or chat online for help with getting in touch.

James

[Celeryking]

I refer you to the first line of my last post. 

[James_B]

Hi @Celeryking,

I'd still recommend contacting BT Support, who can access your account to resolve any issues with your subscription.

James

[XRaySpeX]

Who have you got your BB from, BT or EE? If it's BT, you need to contact BT about it. They are separate ISPs.

[Celeryking]

I signed a contract with EE and nobody else.  

[XRaySpeX]

@Celeryking : Which router do you have?

[Celeryking]

BT TV BOX PRO TYPE B