Caller cannot hear me but I can hear them s21

[Nathanpenn]

I had an EE landline installed yesterday and this is happening to me too. When I call some numbers the person I’m calling can’t hear me at all. But it is only on calling certain numbers - including calling 150!

[Mustrum]

@Nathanpenn   do you mean you have changed from a traditional telephone line to the new Digital Voice service?

When did you change?

It can take a day or even two for the number to port over and for it to work fully.

[Nathanpenn]

I changed on Thursday. I spoke to someone at EE faults and they told me that it was because I’m not using a Voip phone. Having looked on Amazon and the EE store I can only find one phone that definitively works with EE Voip and it is not cordless. I feel that EE have don’t have the products or the experience to give good service or advice on this matter

[Mustrum · Accepted solution]

@Nathanpenn   you don;t need a VOIP phone.

Have you plugged your phone into the socket on the router or are you using some kind of adapter?

[Nathanpenn]

My phone is plugged directly into the hub. The problem can develop during a phone call too. I can be heard for the first, say, 15 minutes and then suddenly the other participant cannot hear me.

This never happened prior to me switching to EE and I formerly plugged my phone directly into my Virgin Hub

[Neil_F1]

I've been forced to DV and have the same problems.  My copper landline never failed me. DV is useless and simply can't be relied upon