Payment of previous broadband early cancellation fee

Pennock · ‎19-12-2023

Hi,

I’ve recently moved over to EE Broadband from Vodafone, I was going to incur early termination fees from Vodafone however I was told on the phone that these charges would be covered, I also have this in an email.

i now have a bill from Vodafone for early termination… anyone else experienced this and if so did it get resolved?

XRaySpeX · ‎19-12-2023

Which EE BB product have you ordered?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Pennock · ‎19-12-2023

It’s the full fibre 150 essentials, I was in email contact with an EE rep who is now not responding, going to have to brace myself for an extended phone call I think..

XRaySpeX · ‎19-12-2023

EE does not reimburse leaving fees from your old ISP for New EE BB plans such as you've ordered.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)