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Re: 4g EE mini box keeps turning off

Flake1
Explorer

My mini box is the same, it works for 20 mins or so then freezes. It's been like this today, normally it occurs once-twice a day.

My main box doesn't have the issue at all and thats downstairs. My router and mini box are upstairs 1 wall separating which is a dry wall.

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

@Flake1 : What is your "main box"? Are they both components of EE Home BB?

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Flake1
Explorer

Yes they are both components of EE Home BB, I have Broadband and TV with EE.

Alex_H
EE Community Support Team

Hi @Flake1 

Welcome to the EE Community

If you are having issues with your 4G Mini box freezing or turning off regularly, I would recommend giving the box a factory reset by pressing down the small pinhole reset button on the back of the box for 5 seconds. If it still continues after that I would recommend getting in touch with our technical team for some further help. Contact Us | Help & Support | EE
 

Alex