Random reduction in bandwidth or complete loss of connection

[BSM48]

I have been experiencing random loss of connectivity from incredibly slow speed to complete loss of connection. This normally happens late evening and often when I'm using a VPN. Is my use of a VPN, which is showing reasonable or expected speed, being throttled by EE?

Speed checks show expected speed but nothing's getting through! Moving from site to site makes no difference.

[JimM11]

@BSM48 Stop using the VPN and see what happens?

[XRaySpeX]

: What lights show on the router when this happens?

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?