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Question about the power supply to my Hub please.

Marg0105
Established Contributor
Established Contributor

‎06-11-2025 05:44 PM

I need to disconnect the power to my hub for a few seconds. ( one minute max) I am concerned/scared in case it doesn't start again as I depend on it.  

How likely is it to reconnect and work as it is doing currently please?

I have fibre to the premises and the hub is about 9 months old. 

I tried to ask by phoning EE but just got diverted to an automatic text based system. 

Thank you

0 Helpful
3 REPLIES 3
Minkey1
Star Contributor
Star Contributor

‎06-11-2025 06:12 PM

Marg, I had to fit a new downstairs socket yesterday so that meant turning the power off that circuit, which includes the router. Turned power back on after and the router re-connected fine, as I expected it to do.

Should be no problem. If there is, come back here some other way, maybe a phone on 4/5G if you have one, or a neighbour.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
XRaySpeX
EE Community Star
EE Community Star

‎06-11-2025 06:21 PM

It will connect up again almost immediately as long as you don't keep doing it frequently.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Marg0105
Established Contributor
Established Contributor

‎06-11-2025 06:35 PM

Thank you Minkey1 and XRaySpeX for your prompt, helpful & encouraging replies. It will be a one-off. 

Love how you have listed the kit you are using 😀

Marg