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How do I test a website to see why it's being blocked by EE advanced security?

richardfs
Investigator
Investigator

‎03-11-2025 10:48 AM

Hi Our business websites are being blocked to users who are coming through EE home broadband. Any suggestions for how I identify the issues please. The websites can be accessed when the advanced security is turned off. I've checked virustotal and no issues are showing.



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23 REPLIES 23
XRaySpeX
EE Community Star
EE Community Star

‎03-11-2025 11:52 AM

@richardfs : What are there websites? URLs please?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
richardfs
Investigator
Investigator
In response to XRaySpeX

‎03-11-2025 12:01 PM

Hi Thank you for your reply. The websites are www.amlcc.com and www.1.amlcc.com. 1.amlccc.com sent an invalid response is what is being displayed. Thank you.

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XRaySpeX
EE Community Star
EE Community Star

‎03-11-2025 12:06 PM

1.amlccc.com doesn't exist.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
richardfs
Investigator
Investigator

‎03-11-2025 12:09 PM

Hi My apologies for the typo, should have been 1.amlcc.com!

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JimM11
Community Hero
Community Hero
In response to richardfs

‎03-11-2025 02:25 PM

@richardfs You got the link right but it still is not a site!

richardfs
Investigator
Investigator
In response to JimM11

‎03-11-2025 02:28 PM

Hi Jim Apologies for any misunderstanding and thank you for getting in touch on this query.

https://1.amlcc.com/uk/en

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richardfs
Investigator
Investigator

‎03-11-2025 02:34 PM

Hi I hope that this will help but I'm told that it would be possible to see that reason why the site is blocked by EE in the home broadband app. I'm not sure if anyone can reason the reason provided in the app please?

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JimM11
Community Hero
Community Hero
In response to richardfs

‎03-11-2025 02:47 PM - edited ‎03-11-2025 02:55 PM

@richardfs Your link above worked fine, go to it as a portal for a username / password input. Once cleared you will see it!

14:54 pm 3/11/202514:54 pm 3/11/2025

richardfs
Investigator
Investigator

‎03-11-2025 03:11 PM

Hi Jim, Excellent thanks for checking this. Can I check whether you've accessed through a home broadband or a business account please? Kind regards, Richard

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