This is an ongoing problem, which I encountered last time my credit card expired. I received an email from EE telling me that my card was about to expire. The online system will not allow me to either remove the existing card or add a new one.
When I phoned EE the "guide" could only try to do what I had done and, after two unsuccessful tries, told me that the system won't let any changes be made for 24 hours. He has promised to call back tomorrow but I pointed out that this will be pointless unless he can find some way to override the system to make the necessary change. I would have expected him to be able to contact a supervisor for advice immediately but apparently he can only do this by typing a message. This is very poor customer service.
