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Pro 7 Extenders

JamesM04
Investigator
Investigator

‎02-03-2026 06:03 PM

Is anyone else being told by EE that they are unable to ship additional Pro 7 extenders because of Data Integrity issues with their system?

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4 REPLIES 4
JimM11
Community Hero
Community Hero

‎02-03-2026 07:00 PM - edited ‎02-03-2026 07:02 PM

@JamesM04 How many extra are you looking for?

EE Smart WiFi Pro Wi-Fi 7 Wireless Mesh Network Extender SW40J 802.11be up to 1.6Gbps For use With E...

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JamesM04
Investigator
Investigator
In response to JimM11

‎03-03-2026 08:54 AM

Only need one.  And I'm eligible for 2 under my current EE contract, yet EE have been unable to fulfil on this promise for over a month.  Only my last call yesterday they fed me the line that their systems have a problem and they can't send any out.  

Thanks for the link by the way. Not prepared to fork out £90 for more kit.  Likely to be cancelling my EE contract today and move to Vodafone or Sky as I am a customer of both.  They surely cannot be a big a JOKE as EE have demonstrated themselves to be

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Michael_D
EE Community Support Team
In response to JamesM04

‎03-03-2026 02:12 PM

Hi @JamesM04.

I'm sorry to hear this was your experience. We certainly don't want you to leave as a result.

If you speak to our guides again, they can open a complaint and should be able to look into this further for you to work to a resolution. 

Alternatively, you can raise a complaint online, and a member of our dedicated team will come back to you.

Michael

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JamesM04
Investigator
Investigator
In response to Michael_D

‎03-03-2026 07:04 PM

Already raised written a complaint via EE portal over a week ago.  No response.  
Every agent I speak to I get different information.  Some of that has turned out to be outright lies.  
Today I called to cancel my account with EE. They have promised to finally get the extender to me by tomorrow.  If they don’t I’ve told them I am leaving.   
I have already determined that I can get a comparable setup from both Vodafone and Sky.  The latter is significantly cheaper.  
EEs customer service is a shambles.  Nothing is integrated. Constantly having to repeat myself.  Promises made and unfulfilled.  I’ve never experienced anything like it.  

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