Price

Sarah2026
Visitor

I’m fuming at this price increase after only a year £8.87 in total !   And I’m tied in til next year !! 
BT never raised their prices like this .. absolutely furious 

1 SOLUTION

Accepted Solutions
Peter_W
EE Community Support Team

Welcome to the Community, @Sarah2026 

Price increases are a feature of all of our contracts, but the amount that this increases can vary depending on what product you're using.

We have a full breakdown of how all this works here: 

About annual price changes | Billing and Payments Help | EE

Just one thing to be aware of too - due to the way EE bills charge you for the month going ahead, your first bill after the increase may be a bit more than anticipated.

For example if your last bill was produced at the end of March, this would have charged you for most of April at the pre-increase rate.

As the increase takes effect from the first of April though, it technically means you would have underpaid for most of that month. 

Therefore on the first bill after the increase you see two charges - the full price for the month going ahead including the 

increase, and a part charge to make up for the amount you underpaid in the previous month.

The video included on the page I shared above gives a breakdown of this too.

Peter

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @Sarah2026 

Please read about EE annual price increase here: https://ee.co.uk/help/billing-payments/guide-to-bill/about-annual-prices-changes

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Peter_W
EE Community Support Team

Welcome to the Community, @Sarah2026 

Price increases are a feature of all of our contracts, but the amount that this increases can vary depending on what product you're using.

We have a full breakdown of how all this works here: 

About annual price changes | Billing and Payments Help | EE

Just one thing to be aware of too - due to the way EE bills charge you for the month going ahead, your first bill after the increase may be a bit more than anticipated.

For example if your last bill was produced at the end of March, this would have charged you for most of April at the pre-increase rate.

As the increase takes effect from the first of April though, it technically means you would have underpaid for most of that month. 

Therefore on the first bill after the increase you see two charges - the full price for the month going ahead including the 

increase, and a part charge to make up for the amount you underpaid in the previous month.

The video included on the page I shared above gives a breakdown of this too.

Peter

Chris_B
EE Community Star
EE Community Star

@Sarah2026  Had you of still been with BT you’ll of got the same price increase. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.