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I've topped up but my pack hasn't renewed, How do I sort it?
My pack was due to renew today, so I've topped up this morning but it is just showing as credit and not renewing my pack. How do I sort it?
Problen redeeming voucher
Tried to redeem my voucher for my free buds3 silver and was told that this voucher isn't for the item
Resolved! on pay as you go , like some data info
there is data addon listed on the app 500mb for 7 days for £but the 150mb for £2.00 does not say how long that it lasts, do anyone know how long the 150mb add on last, it a day or until you have used it up maybe no time limit
Resolved! Egypt Pay as you go data
I am a pay as you go customer. I am trying to find out the data costs (not call and text) for pay as you go customers in Egypt. Why is this concealed until you land in the country? This takes away my agency in planning my trip. I want to know the cos...
Can’t receive text or send text messages
Hello,I am abroad in Hungary, I did not have issues like this before. I can’t receive calls from anybody or I can not text back. I can make calls with no problem. When someone calls me it says this person is currently unavailable. Tried to contact wi...
Broadband not showing on EE app or account
Hi,recently moved from BT to EE with mobile and broadband (and tv from sky). We have our package as one whole payment each month. Our phone package is on our account and app, but our broadband or tv isn't showing on there. I asked the team on the pho...
Broadband Failure
I’m writing because I genuinely feel I’ve not been treated fairly, despite giving multiple chances to resolve this. I’ve called customer service 3 or 4 times this past month alone, but I haven’t received any real help.It all started when I signed up ...
Resolved! Phone number disconnected?
Hi everyone.I got a text saying because I haven’t used my phone to make a call/text in months my number is being disconnected and to ring 150 to discuss.I moved to the US and so only use this every few months when I’m back in the UK.When I got throug...
No Longer getting 4G+
Basically since 4g came to my area its been 4G+ but a few months ago, there was an issue in my area which took about a day to fix but since the fix im only getting 4G and not 4G+. I've noticed that the speeds have been lower too, the mast at my paren...
New Sim
I ordered a new pay as you go sim on Monday and it arrived yesterday but you sent me a dead simAnd I'm new customer
