Poor signal

[MUSH247]

I have moved and upgraded from BT to EE full fibre (1gb).

On the old BT router I always have 5 bars no matter where I'm in the house, from the ground floor to the loft room, it never missed a beat.

I now have an EE router and on the first floor the bar fluctuate between 3 and 4. In the loft it fluctuate between 1 and 2.  It's a typical 1930 house with normal brick walls. If the old BT router always give me 5 bars then why is the new and improved EE router coverage is so poor compared to the BT one?

As for the speed, I'm right beside the router and I get 550, not the 700 minimum EE promised. In the loft it's approximately 110. Too be honest I'm not too bothered about the speed, even though I'm not getting what I was promised and paying for.

BT has a WiFi disc extender, does EE has the equivalent that I can buy that works with their current router?

Anyone else have issues with coverage 

Thanks 

[Mustrum]

@MUSH247   If you are happier with the BT Router, the EE settings are the same as BT so you could just carry on using that. If you have not yet sent it back, you would need to let EE know so they can stop the reminders.

EE also does a specific extender for the router, you don't say which one but probably Smart Hub plus.

The 700Mbps mentioned is at the router, not at the end of the WiFi range.

HTH

[Chris_B]

@MUSH247   5 bars ?  Where are you seeing that ?    
 And yes EE does have WiFi extenders you need to call customer support to request one of these

[JimM11]

@MUSH247 You posted the other day about the BT wifi extender you had? Was it in operation or not when you had the BT router on the system. The fact that it cannot operate on the EE system and you have not replied to that post as far as i can see.

[MUSH247]

The BT extender worked ok on the BT router but can't work on the EE one. 

[JimM11]

@MUSH247 Was trying to find out that answer, the extender pushes the signal so combined with the BT router you have a far more distant wi-fi signal, the EE only does what the BT router does, so no extender less signal.

[MUSH247]

To be honest, I didn't need the extender because I was getting a full 4 bars even in  the loft rom. It was given to me free so I just use it with the TV. 

[JimM11]

@MUSH247 It is looking like you would be advised as per @Mustrum to follow that info. Ex BT like yourself have a tendency to find that the EE is weaker signal wise which it may be cannot say as never used the BT Router... They are not an apples to apples swap.

[Ellethebelle]

I have also just moved from BT to EE and my new Hubs signal won't reach my bedroom now!! 😡

I'm in a small flat only 12 meters from the Hub ..

The technical support advisors have tried the usual resets, a new Hub , then suggested in the end that I pay extra  £7 / m for a plan which would include extenders .. I was so annoyed that was the only solution. !!

He suggested I buy an extender myself on Amazon and they'd give me £20 credit.

Can someone recommend which one I should get as I'm not sure how they work .. 

[XRaySpeX]

@Ellethebelle : You shouldn't need extenders in a small flat. I get by w/out them in a large house.