As I am a BT broadband user, I applied to your company's enfield town branch on 7.2.2024 to get 2 sim cards. The employee of your institution stated that there would be no penalty if I switched from BT to EE in broadband, the monthly payment would be £27 and the sim cards would be £13 with unlimited internet package. I agreed and signed a contract. Later that day BT sent me a text message and an e-mail stating that I would have to pay a £300 penalty for switching. When I went back to the same branch and asked about this, they said that since EE was the parent company, they would sort it out internally. I then contacted both EE and BT customer services and they said that your staff had misled me. I canceled my contracts both on the phone and by going to the branch on 12.02.2024. After that, I still receive invoices and information messages from EE for sim cards that I have never used. I went to the branch again to express this and the manager and the person who made the contract stated that they could not help because they were on vacation.
I am now tired of meetings and visits. Finally, I do not want to pay for sim cards that I did not use and canceled. I would like you to solve this problem
