Ping Spikes While Streaming

iAdam1n
Investigator
Investigator

‎22-05-2022 05:09 PM

I've noticed in this past week that I've had high ping spikes while streaming on another device. Initially I noticed it playing FIFA on PS5 but I've since tried disconnecting every device other than a laptop (to run ping on) and one Apple TV 4K (2nd generation) to play Netflix. Ping spikes higher on 4K streaming than on HD but even HD has spikes. Tried all combinations of wired/wireless and the only improvement is HD streaming with the Apple TV box on wired but still has spikes, just not as often/high. I am using 5GHz - tried 2.4 but it's far worse.

 

I have the Fibre Plus package and bandwidth is nowhere near being used. I plan on ringing EE again tomorrow to report the extra tests but wondered if anyone else had noticed issues? 

 

Screenshot 2022-05-22 at 17.09.00.png

 

Router stats are below: 

 

Product name,EE Smart Hub
Serial number,+EEH001+1903006281
Firmware version,v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
Board version,01
Data sent / received,78.9 MB / 3.4 GB
DSL uptime,0 days 1 Hours 9 Mins 3 Secs
Data rate,20.00 Mbps/75.45 Mbps
Maximum Data rate,25.0 Mbps/75.5 Mbps
Noise margin (up/down),9.3/6.0
Line attenuation (up/down),8.3/9.8
Signal attenuation (up/down),8.2/9.8
Broadband username,EMAIL
2.4 GHz wireless network name,NAME
2.4 GHz wireless channel,Smart (Channel 11)
5 GHz wireless network name,NAME
5 GHz wireless channel,Smart (Channel 48)
Wireless Security,WPA
Wireless mode,Mode 1
Firewall,Default
MAC address,78:DD:12:B8:7F:53
Software variant,-
Boot loader, 0.0.3-EE (Mon Dec 4 17:32:53 2017)

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13 REPLIES 13
iAdam1n
Investigator
Investigator
In response to James_B

‎20-06-2022 11:08 AM

No @James_B, they told me everything is fine but clearly something isn’t. Waiting on a Twitter user to send me results from Plusnet then will contact EE again to ask how I can speak to BT Openreach if it seems like an issue their end.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to iAdam1n

‎20-06-2022 12:03 PM

Thanks @iAdam1n

 

Please keep us updated.

 

James

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XRaySpeX
EE Community Star
EE Community Star
In response to iAdam1n

‎20-06-2022 05:48 PM

You can't talk to OR. They are not in contract with you, EE is.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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iAdam1n
Investigator
Investigator
In response to XRaySpeX

‎20-06-2022 06:20 PM

That's a real shame given that EE CS don't see any issue. I guess I'll have to try asking them to discuss it with OR when I've got these results back.

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