Payment

amandabentley · ‎23-09-2023

Hi my broadband bill is over £41, I have been off work and I am currently on SSP. I need this bill reduced became I am unable to pay so much until December. I have reported my circumstances to Step up debit call line. My reference number is 4443088. I have been with EE for over 10 years. I hope that there is something you can help me with, if not could you please cancel my subscription. Regards

XRaySpeX · ‎23-09-2023

@amandabentley : If you're having difficulty paying your bill you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

bristolian · ‎23-09-2023

There is no access to individual customer accounts on this public internet forum, neither should you post personal details for the same reason.

You need to contact EE CS ASAP to discuss your circumstances.

XRaySpeX · ‎23-09-2023

@amandabentley : If you're having difficulty paying your bill you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP