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Pausing devices

Rianpa
Visitor

Hi, I am pausing devices each night to keep my son off them, but it doesn't stay paused. I've tried pausing them separately and as a group and scheduled but it always just comes back on???

3 REPLIES 3
Katie_J
EE Community Support Team

Hello @Rianpa. 

Thanks for coming here. 

Do you have the latest version of the app?

Have you tried rebooting your router?

Do you find it only pauses for a set amount of time?

Speak soon, 

Katie

Chris_B
EE Community Star
EE Community Star

@Rianpa  have you changed the login details for the router.  If someone can access the router via the EE app they can change settings that you’ve set up.   

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
JimM11
Maestro
Maestro

@Rianpa What is the pause/schedule status when you look at the account / hub status, when your parental controls are not working? The broad stroke for all as a search link.

Search results for "parental controls"