PS4 not connecting to router

Wilty72 · ‎21-12-2023

For some reason my PS4 has suddenly decided not to connect to my BT (EE) router. All other devices are fine. Is there something that EE have changed that needs updating somewhere?! Very frustrated 😣

Northerner · ‎21-12-2023

Hi @Wilty72

Try restarting your router and your PS4 (if you keep it in sleep mode).

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎21-12-2023

Which EE BB product do you have? Which router?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Mijc50k · ‎20-04-2024

Just went from bt to EE, I have exact same problem