PS4 not connecting to router

Wilty72
Visitor

‎21-12-2023 11:27 AM

For some reason my PS4 has suddenly decided not to connect to my BT (EE) router.  All other devices are fine.  Is there something that EE have changed that needs updating somewhere?! Very frustrated 😣 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎21-12-2023 12:38 PM

Hi @Wilty72 

Try restarting your router and your PS4 (if you keep it in sleep mode).

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star

‎21-12-2023 12:57 PM

Which EE BB product do you have? Which router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Mijc50k
Visitor

‎20-04-2024 08:45 AM

Just went from bt to EE, I have exact same problem 

 

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