PPPOE Ont Credentials Not Working
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-09-2024 10:27 AM
I recently had EE Full Fibre installed (1.6Gbps) and wanted to use my own router connected directly to the Openreach ONT. I beleive this is done over PPPOE however when I use the bthomehub@btbroadband.com and the BT as a password I cant get it to connect at all. Tried with two routers so far and nothing.
Logged on to my EE hub to find out the password and its not displayed for security reasons!"
Anyone have any suggestions? Thanks in advance!
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-09-2024 10:36 AM
The pwd can be "BT" but also try with blank.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-09-2024 10:43 AM
@Akimbo which routers are you trying to use, and what other settings do you have?
Have you seen the Help page: https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-09-2024 11:04 AM
Thanks both,
I tried without a password and still no luck,
I am currnetly trying to connect mu ASUS RT-AX82U or my Netduma R3. Both of which wont connect.
I tried also to connect my PC directly to the ONT Lan port and setup a PPPOE connection direct and nothing.
Soon as i plug the ONT back into my EE Hub (which is awful BTW) connects no problem.
Settings ive been using are below:
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-09-2024 11:16 AM
Show us the WAN settings of 1 of your routers. There must be something else wrong.
Just guessing but have you VLAN ID = 101? If so, you don't need it as it's taken care of by modem.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-09-2024 11:18 AM
@Akimbo as it happens I have the DSL version of the Asus router you have.
Are you able to share the WAN - Internet Connection tab from your router?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-09-2024 11:27 AM
see attached. Sorry these were taken from phone to screen as I now have no connection
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-09-2024 11:28 AM
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-09-2024 12:14 PM
Thanks @Akimbo alas your images are a bit blurry for me, but I can't spot anything obvious from the bits I can see - other than you have no internet connection!
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-09-2024 12:23 PM
What's the PPP Auth: drop-down say under Auto?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

- Microsoft Teams Quality Issue in Broadband & Landline
- Third party router stopped connecting to the internet after working for 4 months in Broadband & Landline
- Onboarding EE Full Fibre Newbie - Worrying Hiccups At Order Confirmation Stage in Broadband & Landline
- Sky Q and EE app issues in Broadband & Landline
- Transfer from BT broadband in Broadband & Landline