Out of range

JanetW2
Investigator
Investigator

‎30-06-2022 11:05 PM

My landline phone is showing "Out of range" How do I fix this please?

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎30-06-2022 11:13 PM

@JanetW2 : Is that a cordless landline handset? It must be out-of-range of its base station. Get closer to the base station & follow the manufacturer's handbook on how to pair them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JanetW2
Investigator
Investigator
In response to XRaySpeX

‎30-06-2022 11:17 PM

I'm standing right beside the vase station. We had a power cut a few hours ago caused by lightning but everything else is working. I tried disconnection and reconnection again

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JanetW2
Investigator
Investigator
In response to XRaySpeX

‎30-06-2022 11:25 PM

Thank you for contact details

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XRaySpeX
EE Community Star
EE Community Star
In response to JanetW2

‎30-06-2022 11:43 PM

Is the base station working for calls? Are other cordless handsets working?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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