If there was an outage in your area, it wouldn't be solid Red but flashing Cyan. Sounds like it's developed a fault.
If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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