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Router transformer damaged / broken

GRC-1
Explorer

‎01-07-2022 07:18 PM

Hello,

 

I have just received my new router under order number 33966675.

 

The supplied transformer seems to have a fault, I have temporarily rectified this by using a transformer from another device in the house but this can only be a short term / temporary solution.

 

Can you please dispatch a replacement  ?

 

Thank you

 

G

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎01-07-2022 07:57 PM

No, @GRC-1, this user discussion forum does not keep a stock of kit for sending out to users. You will need to phone CS to request a replacement router or at least a power train. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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