The EE Community

New mast has signal but no connectivity

We generally have no phone signal whatsoever but where there was a 'just usable' signal that has now been swamped by a new mast (finally!) turned on.Only it seems to be putting out a carrier with no connectivity.So we are worse off than before it sta...

Roaming All-Inclusive Pass suddenly removed --

If anyone could help I would appreciate it. I had Roaming ROW as an all-inclusive extra, which up until now has worked fine in the USA. I'm currently in the USA. Yesterday, I received a notification that the Roaming all-inclusive extra has been switc...

Historical Calls and Text

I have been able to download inside allowance calls and texts but cannot see anywhere where this can be found for past months. Is the information available anywhere from EE for historical calls and texts?

Upgrading to a sim contract, will I have to change the SIM card

I have come to the end of my current EE contract which is £32 and want to change to an exclusive online offer which will make my monthly payments significantly cheaper. However, I have added the product through the upgrade route to my basket and it i...

return

Digital Voice distribution over ethernet

I currently have  a BT broadband and voice service. From the BT box, the voice cable is directly wired inside the BT box to the back of my Cat 5 cabling distribution panel and connected to 4 sockets, providing me with 4 live extensions to distribute ...

Can't activate my Google AI Pro

Hi, I've not been a EE customer for long. I joined a week ago and since then I am trying to activate my Google AI Pro add-on with no success. I am on a Unlimited Full Works Plan. For the past week I tried to activate my add-on through the app/website...

Remote control

I got a second tv box for another room should it come with a tv remote ?

Problem applying for a job online

Hi, I am applying for a customer service role with EE.  I have completed all of the information but when it comes to the 'Skills' tab, it won't open up for me to complete it so I can't submit my application.  Can anyone advise me what I need to do? 

Order - Code not provided

Does anyone know how this may have happened with a new phone I ordered where dpd tried to deliver it when nobody was home and they sent it back to EE because no Code could be provided