Order still says pending on app

[Euqinuxm]

We moved into our house on the 5th and had ordered our EE hub to arrive and be set up/activated on the 5th. 

On the 5th, plugged it in and got it all set up ok, managed to connect to the WiFi and working all okay. However, when I go into the app to manage our broadband, it still shows ‘Order pending’ and won’t let me see our usage/speeds or anything. 

when I go to link the product to our EE ID aswell, it is saying it is already linked to an account but I have never had another EE account. 

when I go on the website, I can see our broadband plan in place but cannot see anything else, just that I have the plan set up and that our first bill will be coming out on the first of next month 

Im getting frustrated because I want to be able to view our broadband in the app and use the controls 

[XRaySpeX]

Where did you plug it in? What lights show on the router?

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Aa you can see BB plan in your EE a/c on EE site it has already been linked by EE to your existing a/c.

[Euqinuxm]

It is currently plugged in the lounge. Next to the open reach box. Lights are showing Aqua. 

the plan we’re on is Full Fibre 900 Standard with WO. Our router is the Smart Hub 7 plus and our wifi extenders are TP Link Deco Mesh. 

on the website we can see the BB plan (see picture attached) but when you click ‘manage broadband’, it comes up with the order pending

the same shows on the app (see picture attached) 

 

 

 

[JimM11]

@Euqinuxm Contact EE CS to find out why the order is stuck, it does take a few day's once the install is completed and marked up, if you text GUIDE to 66033 and that mobile number is registered and EE knows about it then you can expect them to give you a call back.

[XRaySpeX · Accepted solution]

So, the BB is working fine but it's just the "Order Pending" in your EE a/c that is an issue. Either wait a few days or call CS.