FF upgrade cost

[Jim-W]

Full fibre now in my area and my current contract with EE states I will be moved from copper to FF at no charge!!

wrong - I spoke to EE and they stated that if I upgraded to full fibre package similar in detail to my current fibre67 all rounder package then the smart hub 2 would need to be replaced and my WiFi discs and my two digital voice phones would not be fully compatible. The WiFi discs I have are the black ones and I purchased them direct along with the two digital voice phones. This would mean that my current BB package of £51.75 ( £40.75 + £11.00 telephone package) would rise to £71.75 (two WiFi discs £10.00 pm each) and the I don’t know what the ‘new’ phones would cost. tried to contact EE but no response. I can get other BB packages from other providers at a much cheaper cost but again the peripheral equipment is not compatible. 

EE have stitched me up.

[JimM11]

@Jim-W Complete load off rubbish from EE, your BT Smarthub2 the complete wifi disc's you have and DV phones are all fully supported with what you have, it's a straight Copper to Fibre change over and nothing else at all! Apart from your package move to a FF connection! EE app will work with your BT Router on the latest FW... If EE give you any issue or you have a mix up with the router names, what EE now call the Smart Hub that is what you want fully compatible... See the router links below! Just look at the detailed comparison, the link is all messed up and take you to another router!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Don't take any nonsense off them in the slightest.... 

[Jim-W]

Thanks for the response

i tried to explain this to the advisor but the response was my smart hub 2 / WiFi discs/ DV phones would only work on certain FF speeds

if I required FF 500 speeds then I would need the upgraded router 7 and  therefore my peripheral equipment would not work!! ! I suggested this was not correct but couldn't get any more from them. This is my concern that I am 'locked' into EE 

not happy with the level of support technically and commercially from EE they just seem to be putting costs up

[JimM11]

@Jim-W Correct FF500 your EE/BT equipment will have zero problems on it, FF900 the wireless wifi may peak about the 700Mb/s mark. Your correct you bought all that gear, nothing wrong with it and you only need EE to support your Router and the DV Landline, which is no issue with the now named EE Smart Hub.

[Jim-W]

Thanks for your response

BTEE customer services have been in touch and they said all my equipment will work with FF but if I upgrade now to FF then I will be 'locked in' on a 24month contract. I have 6 months on my existing contract to run and they advised I wait until 1 month before and I possibly will get better deals !!!

so much for my current contract stating when FF in your area we will upgrade free of charge nothing about having to take out a new 24 month contract- not happy with BTEE

enough ranting  

thanks again

[JimM11]

@Jim-W I did the FF free upgrade started with EE Mar 2024, upgrade was applied from order 1st Sep / fitted mid Oct 2024 and NO new 24month applied, actually quit EE 5th Mar 2025 11 months into the 24 month contract, but will say the FREE was up front when signing up Mar 2024 with zero mention of having to re contract, if it had been i would have told them to get stuffed also, Free to me was OR need to get everyone off copper and onto Fibre, there was a £100 charge and OR waived that as all part off the Upgrade process! I did pay a premium to do it though as went to the FF500 package so whatever that price was had to pay! From the e-mail extract EE Order is below! Was £29.99 prior on copper!

One-off charges One-off and delivery charges One-off charges including activation, installation and delivery. £0.00 Total one-off charges £0.00 Ongoing charges for this order Broadband Package £37.99 Total ongoing charges £37.99 You might have paid some of these charges already.

Thanks, The EE Team