19-07-2026 03:06 PM
Hi
I've not gotten round to updating my copper broadband for family health reasons but had Openreach email saying they coming round to update digital phone & putting me on core 67 which is FTTC even though full fibre is on my street. I will receive my smart hub plus & phone adaptor shortly.
They say i have a fortnight to change mind, not sure what that means as won't be going back to copper but just wondered if FTTC will still work ok after the switch off in January? I guess they wouldn't be doing it if it didn't. i Should've just ordered FTTP but as said i haven't . I guess i'll get this done & upgrade after.. I didn't think if FF was available on my street they would do FTTC.
Thanks
08-08-2026 03:13 PM
Yes, you should be getting the EE Smart Hub 6 Plus (model SH31B) which will plug into the downstairs phone socket via the same DSL cable to the same position where the old router is.
08-08-2026 03:22 PM
Yes I have the smart hub plus and a few digital phone adapters ready for Wednesday.
I just read that I can't use the old cable (rj11 I think) that I currently use with old bright box with ADSL filters inline, with the smart hub? Apologies if I'm wrong. Regards
08-08-2026 03:33 PM - edited 08-08-2026 03:42 PM
In answer to your original question, copper is not being turned off in January. What is being turned off is the PSTN (Public Switched Telephone Network) that is provided as a separate service to broadband. From now on the “phone” will be part of the broadband connection. However, that broadband connection could be FTTC over copper or FTTP over fibre. I myself was on BT’s Digital Voice (DV) for three years on FTTC before I upgraded to FTTP, a year ago. Copper broadband is rumoured to be discontinued sometime between 2035 and 2040. (And even then, I wouldn’t hold your breath).
With DV the phone has to plug into a phone socket on the back of the Smart Hub or you can order a DV adapter. The adapter is basically a plug-in phone socket. You plug your phone into that and it uses DECT, (the same wireless system as cordless phones), to talk to the Smart Hub. Your existing phone extensions can be modified to work with DV. Basically, they need connecting to the phone socket on the Smart Hub instead of the old master phone socket. (The filters are not needed. They were more to stop interference from the broadband feeding back into the phoneline. Now the phone is part of the broadband they are not needed, unless you need one to adapt an RJ11 plug to a BT plug. You can still use them if you want). BT will also supply phones that use that DECT to connect directly to the Smart Hub, as a cordless base station. You can also just connect an existing cordless base station to the socket on the back of the hub. (I’m not sure if existing cordless phones will work directly with the hub, as I don’t think the implementation of DECT is quite the standard one).
To fit Full Fibre, they will bring a fibre cable into the house and connect it to a box on the wall called an ONT (Optical Network Terminal). That does not have to be next to the old master phone socket, but it does require power, so it needs to be within 1.5m of a power socket, (or an extension lead). The fitter will negotiate on where it goes but it must be do-able in the budget, (both time and money), allocated. It might be worth having more than one location in mind before he arrives.
Connection of the ONT to the Smart Hub uses a standard cat 5e or cat 6 ethernet cable. Theoretically that can be up to 100m long, (but working techies rarely push beyond 80m). The same applies to any equipment connected by ethernet cables.
Hope that helps.
08-08-2026 03:54 PM
I'm getting fttc. The engineer is coming Wednesday.
I just need to know if I can use the same grey cable with filters inline that runs up the staircase with the smart hub as I read that can't use old cable with filters inline
08-08-2026 03:57 PM - edited 08-08-2026 04:00 PM
The DSL cable to connect the router to the phone socket has a RJ11 plug & it plugs into the phone socket via a DSL dangly filter.
08-08-2026 04:01 PM - edited 08-08-2026 04:03 PM
Unfortunately, grey cable is not very explicit. I'm assuming you mean four or two core phone cable with RJ11 plugs.
If you are sticking with FTTC, then it should be usable as FTTC still uses the RJ11 (DSL) socket on the hub. Using a long cable for that can really pull the speed down though, so make sure it is in good condition. Traditional wisdom was to keep that cable as short as possible.
08-08-2026 04:03 PM
So it will be ok, I can't afford installation to go wrong as I need PC for work. I read that engineer can leave you without internet if a problem
08-08-2026 04:05 PM - edited 08-08-2026 04:06 PM
Yes, I just told you you could. The DSL BB connection for the EE Smart Hub 6 Plus is exactly the same as that of the EE BrightBox regardless of whether it's for ADSL or FTTC..
08-08-2026 04:31 PM
Ok thanks, I just had an image of the smart hub having to be downstairs plugged directly into the wall which wouldn't be good as WiFi is terrible in this house. Cheers I'll let know to say how it goes.
08-08-2026 04:40 PM
Still, if the PC is downstairs it might be better for the the router to also be downstairs. Why have you got it upstairs?
Just to clarify, you have the phone socket downstairs, DSL cabled thro' a ceiling/floor to a router upstairs, then the router is Ethernet cabled thro' a floor/ceiling to a PC downstairs?