I have had and used part-fibre since moving in in 2019, however at some point since then openreach seem to have done something in their database and now whenever anyone in the block tries to place a new order (e.g. switching providers) it apparently shows that broadband is not available at the property. Interestingly on the openreach online address checker it does show correctly that I can receive part-fibre, but that doesn't seem to be showing to providers' own systems. Equally, my address is correct on the royal mail database.
Two of my neighbours have succeeded in contacting openreach directly who have updated this for them, but it now seems impossible for a customer to do that, and they just direct you to providers.
I have spoken to a number of providers, most of whom have told me that they can't help - system says no broadband available. After researching online I think it might be a provider needs to do an ORDI request? I did ring up EE and someone in the sales team said they would ask the connections team if they can do that, but that was on 11th December and I haven't heard back about that. When I've called in and spoken to the sales team since it seems that nobody can access any updates and I've just been told to wait for a call from the person who raised it, but I don't know who that is.
Any expert advice much welcomed!
