Open Reach left and did not return

BionWortmann · ‎22-10-2026

Openreach attended yesterday to install our full-fibre broadband. They installed the internal box but advised that they needed a longer ladder and would return within two hours to complete the installation.

However, nobody has returned, and I have not received any further communication. I have been unable to get through to EE, and I cannot find a direct contact number for Openreach.

Does anyone know who I can contact to get this resolved? Any advice or assistance would be greatly appreciated.

Thanks.

XRaySpeX · ‎22-10-2026

You have no direct contact with OR. Your contract is with EE.

Text GUIDE to 66033 from your mobile registered to your EE a/c to get EE to call you back. You can then arrange another appointment to finish the install.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Northerner · ‎22-10-2026

Hi @BionWortmann

You'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎22-10-2026

You have no direct contact with OR. Your contract is with EE.

Text GUIDE to 66033 from your mobile registered to your EE a/c to get EE to call you back. You can then arrange another appointment to finish the install.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP