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Old laptop can’t see new smart hub plus on the network

rugsu
Established Contributor
Established Contributor

I just  set up the new smart hub plus, my old Toshiba laptop can’t see it. 

I understand I have to find compatible Wi-Fi in advanced sertings?

I can’t find advanced settings!  If I have to log in to an IP address, can that be done on the iPhone?

28 REPLIES 28
XRaySpeX
EE Community Star
EE Community Star

Sorry, dunno what that means.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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rugsu
Established Contributor
Established Contributor

Ok I found a short Ethernet cable in a drawer, its plugged in, is it possible to make this work, if so how?

JimM11
Community Hero
Community Hero

@rugsu Plug one end into the Laptop and the Other into one off the yellow connections back off the EE Hub. The Laptop should Auto connect and Internet access, go browse to be sure.

rugsu
Established Contributor
Established Contributor

Did that, can’t see anything on the network, would it show up in the same place as the Wi-Fi?

rugsu
Established Contributor
Established Contributor

I take it back, cable wasn’t pushed in all the way!

looks like I’m online again!

JimM11
Community Hero
Community Hero

@rugsu From you way earlier at the start off all this....

 

Don’t have an Ethernet cable, unfortunately.

I’ve enabled the Compatable Wi-Fi, inc 2.4ghz, but it’s still not showing up on my computer

 
 
rugsu
Established Contributor
Established Contributor

Cleaned out the tech drawer to check.

JimM11
Community Hero
Community Hero

@rugsu Late spring clean then,,,,🤣👍👍, At least you have it working that way!

@XRaySpeX See Image when you clear it.

Screenshot_3-7-2026_195153_www.bing.com.jpeg