ONT Relocation in another room

[Mrobot1986]

Hi EE Community,

I wanted to get some advise I'm in the middle of revamping my Network/Server hardware and wanted to know if EE / BT Openreach can move my ONT Fibre into another room is that possible and what are the costs involved if at all provided by both EE / BT Openreach? 

Thank you,

[JimM11 · Accepted solution]

@Mrobot1986 Call EE CS, link is below.

Contact Us | Help & Support | EE

[Mrobot1986]

So basically spoken to EE they said they won't move the ONT unless there is a H&S issue at the property where the ONT is installed, they advised to speak/email Openreach to see if they can come out and move this for me.

[Mrobot1986]

Next step will be to move over to Vodafone as they will get an engineer to come out and move it to where I need this placed and monthly price is 50% cheaper then what I currently pay.

[JimM11]

@Mrobot1986 You can try that, but you may find that VF cannot do anything at all, an OR Engineer can arrive and just point blank refuse to move the ONT, the Fibre cable is NOT something to be played with and OR protect it as much as possible so NOT to have issues.....

Can you NOT JUST use a longer Ethernet Cable connection from the ONT to were you want the Equipment located at?