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Now been put to digital voice & answering machine not working

Sue522
Visitor

‎05-02-2024 12:52 PM

Our BT broadband & phone package needed to be renewed. We were happy with what we had and rather than go to a new provider & the bother of changing all our wifi details, wanted to stay with BT. Well they said they could do the same package but it would now be EE with digital voice. All fitted & just got a message saying it's all up and running. Engineer came in, did something to the router and a new extension box they sent us and said it will all work fine. Except now, the landline answering machine does not work, when the phone rings, the caller gets a message saying going to voicemail, the answering machine message plays in the home (but not to the caller). I cannot find where this mysterious voicemail is and the answering machine doesn't work. We have a lot of calls from overseas relatives and so want the answering machine to work. Can anyone help please,

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41 REPLIES 41
JohnSandys
Visitor
In response to AnnYork

‎10-03-2025 10:07 AM

Changed over to EE Broadband in last month or so.

Been trying to get my head around all the complications but this answer machine issue is the worst.

If I had known I wouldn't have changed to EE. I have extended the EE Voicemail Ring time which allows my own machine to cut in, but the EE system wont allow the incoming call to leave a message on my machine! 
So I have had to record a message saying "Do not Leave a Message".

My wife does not want to have to keep calling 1571. She got on well with  our standard (digital) answer machine.
And then when I couldn't find any information to help me, on the stupid EE site, I spend time filling in the feedback form, only for it to be rejected. Something to do with Java script ?!*****

How do people of age cope? Bring back a simple life!

0 Helpful
Ali_A
EE Community Support Team
In response to JohnSandys

‎11-03-2025 12:15 PM

Hi @JohnSandys 

There shouldn't be any reason for your personal answering machine to be unable to record a message, unless it's not compatible with Digital Voice service. 

What make/model answer machine are you using, and do you have your answer machine plugged directly into the router? 

Ali 

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