Not as guaranteed

[nemis]

I’ve recently transferred from BT to EE. I’m on full fibre 500 with minimum guaranteed speed of 425.

I’ve tested the speed via multiple means the speed is never more than 180 down. 

Part of the package is described an “EE Smart Hub” which was not delivered - I’m still using my BT router. I contacted EE who stated I’d be keeping my BT router. 

So whats going on?

[JimM11]

@nemis The device that you test with is just as important as the router itself.