No internet

[Archibalddeanna]

My broadband is not working 

[Schockwave]

Hello @Archibalddeanna ,

Welcome to the community,

We need more information in order to help you, as we have no account access and do not know who you are.

Have you tried restarting your router and/or ONT, if you have this, rather than the old system?

You can also text HELP to 66033 and they will then get back to you to take a look for you.

[XRaySpeX]

@Schockwave : What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Schockwave]

@XRaySpeX , it is not me having problems but @Archibalddeanna , I think you meant to put that persons name in rather than me, but hey-ho, we can all easily click on the wrong person’s name.

[XRaySpeX]

@Archibalddeanna : Sorry, wrong @tag 😞 .