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New smart plus router activation

Eastie19
Established Contributor
Established Contributor

‎22-01-2024 06:36 PM

Hi had the new router today and we switch to EE smart plus router from the old BT smart hub 2 as we are taking Ee tv on a new customer deal  on Wednesday . 

Does the old bt router cut off which lets you know the new router can be plugged in or do they let you know when it can be switched as wife works from home using the internet .

we are keeping the same speed 150 full fibre so I only need to change router cables - any idea what time of day it usually happens and how long it will take for her to swap them over as I will not be home 

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21 REPLIES 21
XRaySpeX
EE Community Star
EE Community Star
In response to Eastie19

‎22-01-2024 08:00 PM - edited ‎22-01-2024 08:01 PM

You should find the WiFi settings in the router under Advanced > Advanced Wireless. You'll probably find the EE app's Manage WiFi Controls won't work while on BT BB & (spoiler alert!) later probably won't work on EE BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Eastie19
Established Contributor
Established Contributor
In response to XRaySpeX

‎23-01-2024 07:11 PM

Plugged in the new Ee router and it lit blue - all devices are connected to it and working but twice did the hour hub update and both times it said installation failed and also the qr code didn’t pair the app to hub .

i rang EE and they said those issues are probably due to the activation date being tomorrow and if I try the update tomorrow it should work and pair with app too 

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