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New routers

Anne170348
Explorer

‎14-06-2022 06:58 PM

Who is coming round at night trying to set up appointments for putting in new routers? 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎14-06-2022 07:01 PM

@Anne170348   No one will come round to make an appointment.  You are given a date when an engineer will come round if one is needed.     The engineer will be an open reach engineer. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎14-06-2022 07:16 PM

Could it be 1 of the new alt-net BB suppliers, principally CityFibre & their retailers, Voda, TT, GigaNet & iDNet, trying to sell you not just a router but a complete BB connection. Usually they mailshot "The Occupier" 1st.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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