Hi, just signed up to EE for tv and broadband, I genuinely didn’t realise customer service could be this bad! I thought sky weren’t great, but EE is horrendous. So far, they have sent my contract to wrong email, they have delivered wrong equipment, sent a engineer who didn’t want to be here, broadband speed is nothing like it should be, extra tv box not delivered, extra broadband box not delivered, have been on the phone for 1hr 17mins, passed around from department to department, all giving me contradictory advice, eventually told to ring back tomorrow!! Raised a complaint only to be emailed “it’s been resolved” several hours later!!! Absolute joke, couldn’t be any worse if they tried!
