New Smart Hub issue

[Alex10111]

Hi 

I am a new broadband customer and my activation date is today. I understand it can take until midnight, however received an email at 6am advising my order was complete and a text at 8am advising my broadband is ready. It’s now 9pm, and the smart hub is just flashing orange. 

I have reset multiple times and ensured the wires are connected properly and to the correct place. 

I have FTTP and there is a white box on the wall, I believe it’s a huawei port 1 modem - there is several lights on the front including a power button, but they are all turned off. 

I can see underneath there is a entry point for a plug, and it says ‘power’ - does this mean that this white box needs plugging into a wall socket, and that the previous homeowners have taken this? 

or is it simply a case that my services are not active yet?

thanks in advance 

[XRaySpeX]

Yes, an ONT (Optical Network Terminal) does need power. You need the power lead for it to plug in. You might need to call CS to get 1 if you don't have a suitable 1.