I’ve used EE for over 17 years and the full fibre broadband EE/BTis the worst I’ve ever used.
I’m severely disabled, my cctv is going off, my tv is streaming as I don’t watch live tv, it’s constantly buffering.
Internet wouldn’t work upstairs, I had to go on the phone for over 2 hours to get it fixed.
I’ve always thought EE was the best provider, I rang up to leave and go to virgin, but EE offered me a cracking deal, but it’s constantly letting us down. I don’t have the energy to constantly have to reconnect everything. Their customer service is awful. My husband wanted me to stay with EE as their customer service has been outstanding, but since taking over BT, even the customer service team has admitted they are struggling. I was charged for 2 broadband accounts for 3 months as EE forgot to cancel my old one. It took months to get a refund.
I spend hours on the phone, only for an advisor to tell me they have checked my line and there are no issues. Like I’m a liar. My broadband is slow, it switches itself off almost daily. It’s stressful as I get no help and I’m treat like I’m an idiot. I used to be a project manager in IT, before being medically retired, I’m not stupid. Has anyone had similar issues with the full fibre, as I’m seriously thinking of ditching it, going to the ombudsman as I’ve tried raising a complaint, only to be told there are no issues.
