I had an appointment booked in this morning for a fibre line installation .
When I booked it , I told the agent where the existing cable was attached and that the house was listed G2 which means , no drilling holes into the stone as it crumbles very easily .
The engineer from Kelly communications (openreach contractor) arrived at 10am , looked at the cable position and said , sorry , but I need the hydraulic platform as im not allowed to put a ladder against the pole and its 30 miles away on another job ,, ill pop round to another job and be back in hour .
He never returned and EE customer service have no idea who he was or where he went .
Ive wasted the whole day, lost a days pay , because of their incompetence and feeble excuses , sorry we can't contact the engineer , you'll have to book another appointment so that will be another wasted day if they don't do the job .
I dont dont excuses , least of all from a major network company
