New Fibre Install

[jasons693071]

Morning guys,

now we have had openreach get the road all fibred up we are now ready to order.

We currently Have Trooli who use their own fibre, so the question is, will EE pull a new fibre in leafving the Trooli one in place?

We also have the ONT in a remote building so all we have in the house is the router  and not in the house so hopefully the EE guys will take the same route!

Also, can we use our own router or are we stuck we the one provided by EE as i am currently using a Netgear.

[jasons693071]

Thanks all.

Ill try a call with them tomorrow.

👍

[jasons693071]

Ok, was looking at getting there 1.6Gbps service but after talking to the agent on the phone, EE dont use Openreach as the carrier for that service, and it appears the service is quite poor as he upgraded to it from 900 when it became available and an alternative network installed the fibre?

Any truth in that?

[JimM11]

@jasons693071 No there is no truth in any off it, EE only use OR as the carrier, but also the 1.6Gb/s service may just not be available everywhere that OR supply the Fibre, the 1Gb/s will be for sure everywhere on Full Fibre connection if not fully sold out and OR/EE are doing due diligence on what is sold!

Alternative networks where available will be stretching way by that limit, CF for instance are selling 2.5 and 5Gb/s symmetrical and VM Virgin Media are doing 2Gb/s symmetrical currently, some will even sell you a 10Gb/s line if you wish!

Also your Trooli currently do 2Gb/s symmetrical way cheaper the EE, so why not just stay and do that! 

[jasons693071]

Fair cheers.

To be honest, price isn't a huge factor. More the quality of service which Trooli seem to be struggling with.

Download speeds are generally good, however, i get pictures not loading (BBC News for eg) occasionally and streaming also is problematic, almost as if we only lose connection to the servers as when i check the router, it doesn't show a WAN disconnection at all.

We can certainly tell more in the evening as there is a noticeable delay in web pages responding, and thats with a 4ms ping!

Friend of ours is on Sky Fibre 900 and it is flawless when browsing or streaming.

I guess as we would have a 14 day cooling off period from connection, it wouldnt hurt to try their 900 and see how that goes as at least the or fibre will be there for another provider to use if we cancel

[JimM11]

@jasons693071 So why are you dealing or trying to with EE as a start with them? Is the 1.6Gb/s something that is the appealing factor, if you tried to ask also for EE TV at that time a or possibly a landline DV connection? The rabbit hole is better known upfront! The link below will say what you can get and from which ISP's will do what speed wise, the rest you need to drill down the what's and what nots!

Fibre Checker

[jasons693071]

Thanks Jim,

No need for any other services as we have Sky and good mobile coverage.

Yes that link is where i stared when it became available to us and i did go through many of them.

I guess it is just a generic list as some of the providers don't operate in our area.

Someone also mentioned iDNet, which i appreciate are more expensive but they do supply a fixed IP, and 18 month contract rather than 24 which is also slightly appealing!

Like you say, with regards to the EE 1.6 service, i guess they might use an alt-net as the carrier if it gets them the customer if the area is fully subscribed for that service?

[XRaySpeX]

No, EE wouldn't use an alt-net. They are strictly OR.