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New EE app features not avilable.

Rooneyj
Contributor
Contributor

‎29-10-2023 03:05 PM

Hi, as an existing FFB Max 100 customer with a white smart router I am unable to access the new EE features advertised either online or via the app.  Are these new features available to me or is an upgrade required? Thanks.

0 Helpful
10 REPLIES 10
XRaySpeX
Grand Master
Grand Master

‎29-10-2023 03:25 PM

@Rooneyj : What features are you after?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Rooneyj
Contributor
Contributor

‎29-10-2023 03:40 PM

Hi, as an existing FFB Max 100 customer with a white smart router I am unable to access the new EE features advertised either online or via the app.  Are these new features available to me or is an upgrade required? Thanks.

0 Helpful
Rooneyj
Contributor
Contributor
In response to XRaySpeX

‎29-10-2023 03:52 PM

HI  Parental controls to manage connections + Home, Work, Gaming new features.  I don't seem to have access to.anynof these features.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Rooneyj

‎29-10-2023 03:59 PM

For parental Access Control you need the EE Home app, not the MyEE app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Rooneyj
Contributor
Contributor
In response to XRaySpeX

‎29-10-2023 04:18 PM

Great, now have parental access on Home EE app.  I can't see any options for new gaming etc features.

0 Helpful
Mustrum
Ace Contributor
Ace Contributor
In response to Rooneyj

‎29-10-2023 07:37 PM

@Rooneyj  I believe you would need the newer router as well. 

EE have done a great job advertising loads of new toys, but not said so much about how to get them!

Rooneyj
Contributor
Contributor
In response to Mustrum

‎29-10-2023 10:15 PM

Yeah, agree.  Seems aimed at attracting new customers only. Now to find out how I go about upgrading my router. Thanks.

Mustrum
Ace Contributor
Ace Contributor
In response to Rooneyj

‎29-10-2023 10:21 PM

@Rooneyj  if you give the Broadband Care Team a call they should be able to let you know what options you have available.

Do let us know how you get on - it will help others in a similar situation.

0 Helpful
bobpullen
Prodigious Contributor
Prodigious Contributor
In response to Rooneyj

‎30-10-2023 01:49 PM

@Rooneyj wrote:

Great, now have parental access on Home EE app.  I can't see any options for new gaming etc features.

The Gaming features require both a Smart Hub Plus and a Wi-Fi Enhancer subscription.