The EE Community

Re: Xbox game pass

I did just as you described and he added it but it’s monthly and NOT the 24 month one that promised so I did not activate it what would be the point. The 24 month gamepass ultimate is pretty much the reason that I went for the package give my own gam...

Perk login problem.

I can't log in to Perk. The system doesn't accept my login details. So I can't get a discount code.

Received text message from EE

Today received text messages about: Hi Customer Due to a change with your Flex Pay agreement, we'll take the next payment of £98.29 on 15/07/2025. Thanks.What could be going on here?

4g home broadband cuts out for a few minutes at random

HiI have an EE 4g router (HH10E) and SIM card. Maybe once or twice a day it just stops working. No obvious reason why, but it usually starts up again within a few minutes without any other intervention. I was using the internet just now and the route...

Scam Guard

How do I cancel Scam Guard? Can't find an option anywhere on the App or website

EE Perks

I am currently due an upgrade and as I have tried to log into my perk account I am getting an error message saying my account has been deactivated.How do in reactivate my account?

Forgot to enter pac code

I’ve just taken out a sim only contract, but forgot to provide a pac code to keep my current number and clicked to get a new EE number. Am I able to provide this pac code at a later date, if I go into a EE store will they be able to do this for me?

Mobile plan no longer available

Cant send messages to short code numbers

I am unable to send messages to any shortcode numbers including 150. I can not see any reason why in my settings. Any idea on what could be causing it?