New Broadband customer, expected to be unstable day 1?

[Stoneware]

Just plugged in my Smart Hub Plus this morning and a couple of issues. Although the hub indicates a constant connection the internet keeps dropping, both wired and WiFi, every now and then. Nothing will work for a few minutes then things will start working again. Haven't been rebooting/power cycling the router other than a couple of times just waiting it out.

Wondering if this is to be expected given it's a new account and things may settle down, though it concerns me that it isn't loosing the connection as far as I have noticed according to the light. Set up a third party DNS with my desktop that is directly connected just in case that was the issue but it still happens.

Also wondering if there should be more details on the router info page, on the Sky router you could see the noise/attenuation etc., not that I could do much with that info I suppose.

Not been able to connect via the EE app yet, says the order is still in process

[Stoneware]

Well it seems the firmware was updated overnight so will see what difference that makes. Like I said other than it rebooted around 2am I assume when the firmware update happened, it hasn't been losing the connection. When I went to bed the system uptime and connection were both about 7 hr but I had experienced several of these pauses

[JimM11]

@Stoneware That would be the FW update, especially around the early hours of the morning, just keep an eye on it, another place to quick look is the advanced technical log and events. You do not want any DSL UP/DOWN apart from reset or power off/on. Pausing and not losing BB may be more of an upload issue or a particular device not playing nice, those can be a little harder to pin down.

[Stoneware]

Looking at the advanced technical log there's only entries under the info/debug levels for the network/LAN sections.

Things connecting via WiFi and quite a bit of

12/11/2024, 03:10:08	Network interface eth4 down
12/11/2024, 03:10:17	Network interface eth4 up
12/11/2024, 03:10:18	Device 66:8d:8a:74:31:49 connected over Wi-Fi
12/11/2024, 03:10:26	Network interface eth4 down
12/11/2024, 03:10:33	Network interface eth4 up
12/11/2024, 03:10:36	Network interface eth4 down
12/11/2024, 03:10:40	Network interface eth4 up
12/11/2024, 03:10:49	Network interface eth4 down

eth4 is connected to a Mesh WiFi setup; eth1,2,3 also do the up and down dance every now and then. Is that just the equivalent of when things turn off and on similar to the WiFi connections. I think the unit on eth4 does reboot each night/early morning.

[JimM11]

@Stoneware As long as you know what they are and expect that they did what was supposed too then good, and you are correct that is the area and parameters to look at, so when you get an unexpected lull in the BB, log the time, then you can look see if anything is recorded, with Ethernet device disconnect's there is a 20 second wait delay on the router before re connection, so please allow for that in your timing, it is also the same for a wireless device when it drops off, there is also the same wait time, it's a router thing and only appears to be the EE Smarthub+ that does it, as far as i can gather....

[JimM11]

@Stoneware For instance say you have a pc connected on lan port1 physical, when you put the pc on you will see reported eth 1 up, will not show any more until you switch it off then eth 1 down, it is not an instant display on the router, but refresh of the page normally forces, but you may have to go back look at the log's open events and get to the end page again, normal experience for mine is day to day about one page update, but depends on wifi devices drifting in and out of router range, but do not know how you have setup your mesh so cannot comment on what you will see. FW updates always reset the router back to empty and start again, that is also the same for software reset and physical off/on switch.

I like to set mine reset at a specific time for me it's 7.00am then i can watch for expected/unexpected events. Currently just snapped below.

Network uptime: 5 Days 10 Hrs 3 Mins

System uptime: 5 Days, 10 Hrs 4 Mins