New Broadband & TV Customer Questions

[DavidC112]

Hi all

I will be moving from temporary (living with family) accommodation to a new (to me) apartment in just over 2 weeks. I have selected the broadband and TV packages (Full Fibre 500 Essentials & Big sport TV with Now TV add-on) that I want and am happy with the pricing of these. One problem I have is finding out a definitive list of TV channels available for any of the TV packages but I suppose this could be due to the need for add-ons. Can anybody point me to a list of TV channels which I will be able to view with this package.

I would also need to have my broadband up and running on the day that I move in but am unsure how this can be accomplished. I have thought about ordering the  package and having the equipment delivered to the local EE store but wondered if my contract would start at the moment of ordering or at the start of service. Also (although I am not a technophobe) I am concerned that my particular skill set may not be enough to get the services up and running and I am unsure if there will be a need for an engineer to call or indeed for some work to be done outside to bring appropriate cabling etc to the property. Being an apartment, I may need to get permission from the management company if there is any outside work that needs done. 

I have looked at the BT Broadband availability checker and pasted a screenshot of the results, however I do not know how to interpret these.

[Mustrum]

@DavidC112   alas it is one of those things that you won't know for sure until either a wayleave is produced or the job is done. 

Would it be worth asking the management company if it has been done already? You never know!

[DavidC112]

@Mustrum 

That's a good idea which I hadn't thought of. I'll give them another call and explain my dilemma and see what they say.

Thanks.

[Minkey1]

Ours was fine similarly, albeit in 2 stages. The original fibre-to-the-cabinet “green box” was in the main road at the bottom of our street. We were connected to that, with copper cabling coming up to each house in under pavement ducting. Then a year or so back they brought fibre up to pavement junction boxes, each potentially serving 4 or 5 houses, if residents wanted it. When I ordered FTTP, they ran the final bit of fibre from those junction boxes up and into the house to the new ONT. I assume those residents who don’t want it will still have copper for that final leg.

Fingers crossed for you. Let us know how it goes.

[Minkey1]

done, not fine

[DavidC112 · Accepted solution]

Hi All.

Thanks to everyone for all the replies with information or sharing your experiences.

My installation was completed as scheduled on 15/11/2024 with no problems.

I did not re-contact the property management company but instead allowed the Openreach installer to do any work needed and (if necessary) I would contact them after the work was complete. The installer was very professional and helpful and initially thought that he could have pulled the new cable through into the property but unfortunately this was not feasible. Thankfully, the area outside my property is laid with pavers rather than concrete and the installer needed to do some digging which took a couple of hours to complete and when he was finished the pavers were re-laid in such a way that it is almost impossible to detect.

The broadband is great and connecting to it was simple and I also I found the TV box easy to set up.

I am now one happy EE customer!

Please feel free to ask any questions.

[Mustrum]

@DavidC112   thanks for the update, and glad it is all now working.

[Minkey1]

Love a happy ending. Do your WiFi Controls work in the app?

[DavidC112]

@Minkey1 

I  haven't tried that yet.

I 'll have a look at this feature tomorrow.

[Minkey1]

🤞