New Broadband & TV Customer Questions

[DavidC112]

Hi all

I will be moving from temporary (living with family) accommodation to a new (to me) apartment in just over 2 weeks. I have selected the broadband and TV packages (Full Fibre 500 Essentials & Big sport TV with Now TV add-on) that I want and am happy with the pricing of these. One problem I have is finding out a definitive list of TV channels available for any of the TV packages but I suppose this could be due to the need for add-ons. Can anybody point me to a list of TV channels which I will be able to view with this package.

I would also need to have my broadband up and running on the day that I move in but am unsure how this can be accomplished. I have thought about ordering the  package and having the equipment delivered to the local EE store but wondered if my contract would start at the moment of ordering or at the start of service. Also (although I am not a technophobe) I am concerned that my particular skill set may not be enough to get the services up and running and I am unsure if there will be a need for an engineer to call or indeed for some work to be done outside to bring appropriate cabling etc to the property. Being an apartment, I may need to get permission from the management company if there is any outside work that needs done. 

I have looked at the BT Broadband availability checker and pasted a screenshot of the results, however I do not know how to interpret these.

[Minkey1]

Hi David

Channel list here:

https://ee.co.uk/help/tv-sport/manage-use/channel-guide

Not sure how best to approach your fibre connection conundrum. We own our house, and were already on fibre to the cabinet. When fibre to the home became available to order, they had to run fibre up the ducting below the pavement, and into the house via a new socket. Obviously, that required an Openreach engineer. The new router was delivered here and once the socketry was done, I could just plug it in and away we went.

Maybe have a word with the letting agents/management co. If fibre *is* available to the building, they may have seen other tenants have it done.

Good luck.

[Minkey1]

Oh, now the screenshot is appearing for me. Before it seemed to be kind of greyed out.

It does say that FTTP (Fibre to the premises) is available at the address you searched on.

[DavidC112]

Hi Mike

Thanks for the replies.

Does having  FTTP available mean that all I would need to do would be to connect the router and it would work straight away just as yours did?

[Minkey1]

Hi David

In itself, no.  When I found that fibre was available to our home (premises), I had to place an order for it, and Openreach had to come out and connect fibre to the house - that's bringing the fibre cable up to it, connecting it to a new box outside, and then into the house to a new socket inside - called an ONT (Optical Network Terminal). But we already had working internet, so we could simply wait.

If the cabling and socketry work has already been done, you may just need to have the service activated in your name, get the router delivered, and plug it in.

If the property isn't already fibre connected, that'll have to be done first. Presumably you visited the flat - did you notice what was in already? Have you asked the landlord etc what internet service, if any, is currently connected?

[XRaySpeX]

It means that FTTP is available to be connected to your flat. Unless it has already been installed an eng. needs to come along, lay fibre cable to your premises, drill a hole tho' an outside wall & fix a box, the ONT modem to which you'll connect your router, inside. See How is Full Fibre Installed?

Your contract starts with installation.

[DavidC112]

HI Mike 

Thanks for the information.

I spotted a couple of TV connection sockets and another socket which might have been for broadband.

I have contacted the apartment block management company to ask for any information they might have regarding if other apartments in the block have had FTTP installed and also contacted the estate agent to ask the vendor the about what  broadband connection is currently in place.

[DavidC112]

Hi  XRaySpeX 

Thanks for the information and the link.

I will update when I get some information back from the vendor's or the property management company.

[XRaySpeX]

It won't be just a socket but a box on the wall - e.g. 

[DavidC112]

Hi XRaySpeX

I didn't spot that type of connection but the connections I did see were behind a very heavy curtain. I was previously with Virgin Media and their boxes were similar. I have asked the estate agent to contact the vendor for further information.

Thanks 👍